How to: Copy Environment Information

This article explains how to copy the workspace and environment identification for support and licensing enquiries.

From time to time, it may be necessary to contact support relating to issues encountered in Rencore Governance. To speed up the process it would be helpful to provide our team with details about your environment. 

To do this:

  1. Log into Rencore Governance.
  2. Load into the Workspace that you encountered a problem.
  3. Click on the "Environment" tab in the top left hand corner.ReGov_COpyEnvironment_Manage-427x251
  4. Against the Environment that you encountered and click the copy icon.
    ReGov_COpyEnvironment_Copy-356x277
  5. A notification will appear in the top right of Rencore confirming the details have been copied to your clipboard.
    ReGov_COpyEnvironment_Info-625x213
  6. When contacting Support please provide the copied details which will contain the Workspace name, Workspace ID, Environment Name, Environment ID and the Tenant domain. 
    • For example:
      • Workspace: <Your Workspace name>
      • Workspace Id: 50384165279
      • Environment Name: <Your Environment Name>
      • Environment Id: 23213945235
      • Tenant Domain: yourtenant.com