What does Rencore consider a Microsoft 365 user?

Rencore Governance is licensed by the number of Microsoft 365 users in your tenant.

A Microsoft 365 user needs to be licensed when

  1. The account is active/enabled
  2. The account has Microsoft 365 or Office 365 license
  3. The account has an Exchange mailbox

If any of the conditions above is not met, then the user is not counted.

External users and guests without a license/mailbox as well as shared mailboxes are not counted as users.