What you can expect from us?

This article will explain what you can expect from our support team if you ever have a problem

Our support team are dedicated to our customers and will endeavor to help you with the use of our products and aim to make your experience with our powerful tools a pleasant one.

What is our Aim?

We aim that you get an initial response to support conversations within 24 hours on a weekday (a bit longer over weekends).

Due to a difference in timezone's, you may get a swift response when we are available or a slightly delayed response when outside of regular hours.

Support hours: 9 am to 5 pm CET.

We are proud of our products and our support. Supporting your success is our passion. Our support team are friendly and want you to think our services are second to none and you are left knowing we have your backs. We want to WOW you, we want you to say "that was an awesome help!".

How to start a Support Conversation?

You can reach out to our team by one of the following ways:

  1. Email support@rencore.com
  2. Telephone us on:
    +49 (89) 2154169-69

How will we support you?

It is our goal to make you happy and provide outstanding support for our products. This is why we have a dedicated team. We have this Support Portal with its ever-increasing number of articles from installing your product and getting it operational to help to understand the results you get. We recommend that this be your first stop for help, if an article is not present for what you want, please let us know. After looking at this Support Portal and need additional information then you can email us at support@rencore.com. Alternatively, you can call us on phone details below.

Our first response will usually ask as much information as possible about the problem you have. We may ask for specific's which may include:

  • A copy of your license.
  • The SPCAF log file that is created during the analysis. (Click here to use our support script.)
  • A copy of your results or specific reports, or a copy of the package you were scanning.